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Customer Service Representative with Languages

About you


Do you have experience working on international teams and your communication skills and willingness to achieve great results are outstanding? You have now the chance of becoming a core member of our Commercial Team. You have strong analytical skills, are highly detail-oriented and have outstanding communication abilities. If you are looking for an exceptional environment within a strong culture and very technology oriented, we would be pleased to have you in our team!



In addition, you have:


  • Previous experience working as a Customer Service or in a Service Center will be consider as a great advantage
  • High level of English and French or other languages
  • Other languages will be more than welcomed
  • Customer focused and outstanding communication skills
  • Abilities to operate cross-functionally & collaboratively
  • SAP SD knowledge or similar ERP system will be a great plus


About the job


The aim of a Customer Service Representative is to ensure the effectiveness and performance of the Order-to-Cash process, acting as a link between the company and our clients in order to achieve the company’s goals while implementing and following the valid RHI Magnesita internal guidelines and policies in your daily tasks.


Your tasks will include:


  • Developing operational tasks within Commercial Management and the Order-to-Cash process
  • Interacting with customer and sales representatives and coordination of final responses
  • Resolution of incidences
  • Ensuring to handle operational tasks within defined KPIs
  • Proactively communication and promotion of processes and suggestion of continuous improvement ideas



What we bring to the table


We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.


As a much-valued employer:


  • We offer you a varied and challenging role within the world market leader that is driving positive change
  • We give you the opportunity to take part in shaping the future of the industry leader in innovative technology Empowerment to take responsibility and force your own career success
  • You will have the opportunity to learn, to lead and to build something new with colleagues from around the world
  • A Permanent contract
  • Flexible timetable so you can have a perfect balance between your professional and personal life
  • In-Company training
  • Food- subsidy support
  • An open and collaborative culture in a company with over 100 years but with a forward-looking environment


Do you recognize yourself in this role?

We are looking forward to your online application! Please upload your resume including your personal profile via our career page.


About RHI Magnesita

RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems and services. With more than 14,000 employees across more than 40 countries and € 3.1 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology has to be put to work effectively. By people. That’s why we attach so much importance to our employees. Do you want to know more? Check out www.rhimagnesita.com