Industrial Service Technician

Service Technician

About the job

Are you looking to expand your knowledge in the Refractories Industry?  Do you enjoy working independently and working with customers to be successful?

If you answered yes, apply today to work for the world’s largest refractory company! RHI Magnesita is the global leading supplier of high-grade refractory products, systems, and services. With more than 14,000 employees across more than 40 countries and 3.1 billion in revenues we are the driving force of the refractory industry.

We are seeking a Service Technician to work at our Stelco Customer Site in Nanticoke, ON (Lake Erie).  This role will serve as the first point of contact with our customer and work very closely to ensure that RHI Magnesita’s products are being utilized/installed appropriately in accordance with prescribed guidelines.

This role will own the full life cycle of the account.  They will work to improve sales turnover, support inventory management, identify problems (troubleshooting), address concerns, work with pricing, ordering and provide partnership on demand planning. 

Additional tasks will include:

  • Assisting with inventory management functions.
  • Provide assistance and have general trouble shooting ability with machinery/equipment.
  • Daily customer interface related to product sales and performance, along with understanding customer expectations of performance.
  • Data tracking related to RHIM products, and competitor product performance.
  • Daily communication with Superior regarding all customer developments:  Threats, Potentials, Concerns. Identify and relay information to Superior pertaining to performance of products, operational changes, recommendation of changes, review of competitor products and performance, application potentials, and general audit of customer. Report on quality issues and address problems and suggest solutions.
  • Provide service type functions, which may involve product installation support, including customer product training.
  • Participate in trials and document results with respect to new and old products. Assist your Superior with the completion of all pre-trial forms, and all trial closing forms.
  • Electronic communication should be checked every business day. Calls should be returned within that business day.
  • Submit expenditures on a minimum of a bi-weekly basis. Expenditure development should be conducted with the most cost-effective approach in mind.
  • Interact with required internal departments.
  • Adherence to proper safety requirements by client, and use of appropriate PPE at all customer sites.
  • Ability to respond to afterhours urgent or emergency needs of the customer.
  • Ability to complete necessary equipment operations and pre-check certifications and standards.

About you

  • High School Diploma or GED
  • 2+ years of refractory installation or steel mill or foundry experience preferred
  • Proficiency with MS Office Suite of products, specifically MS Outlook, Word, PowerPoint, and advanced Excel skills
  • Ability to learn inventory control processes and standards
  • Independent worker and self-starter, who contributes to the overall team objectives
  • Exceptional customer service skills both internally and externally
  • Familiarity with heavy industrial environments and related safety standards
  • Hands on, forward thinking, and improvement/results driven
  • Works effectively and collaboratively, including clear written and verbal communications
  • Proficiency or ability to learn the use of an ERP, MRP, or similar system for data input, output, report creation and data analysis


What we bring to the table

  • Join the world’s market leader
  • Collaborative culture that cherishes ideas in a respectful work environment
  • Learn with colleagues from around the world
  • We promote direct communication with our award-winning employee app
  • Health care Benefits (Medical, Dental, Vision)
  • Pension plan with employer contribution
  • Competitive Leave package
  • Employee Assistance Program


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