Regional Coordinator-Onsite Services

About you


You are a leader with the drive to make things happen and the willingness to get the best out of every challenge. You enjoy organizing processes to be as effective as possible. Health and safety matters to you and you strive for operational excellence. Then you are welcome to serve On-Site services for West Asia and Africa together with us.


In addition, you have:

  • Work experience / field: Managing people and leading teams, ideally teams are based in different locations. Relevant experience in operational roles (especially manufacturing background) ideally in steel industry.
  • Educational background: Engineering degree in Ceramics/ Metallurgy or equivalent
  • IT skills: Should be proficient in MS offices, basic understanding of SAP
  • Language skills: Fluency in English will be crucial while working with international team
  • Other skills: Good team orientation
  • Travel requirements: Frequent travel across the globe is one of vital requirement


About the job


The re-shaped Refractory Services will be a center of knowledge and resources when it comes to delivering best -in-class services to our customers. In line with our strategy of providing tailored solutions to our customers, we are creating roles that clarify focus on the professional management of on-site services. Increasing our efficiency in site operations will lead to more success for us as RHIM- but also for our customer and their business.


You will be responsible for:

  • Managing the execution of the long-term service contract at our customers sites through a team of experts in the region (Installation managers, supervisors, service technician)
  • Ensuring Health and safety as priority in all contracts
  • Driving and Implementing LEAN Management & continuous improvement in the region
  • Performance Tracking and identification of added value to our customer operations
  • Acting as counterpart of sales managers & directors to develop existing long-term contracts and set new target for the region
  • Cooperating closely and exchanging with On-site service director and his team in other region to ensure that best services are shared an implemented  


Your tasks will also include:

  • Responsible for managing the regional contracts according to the defined guidelines
  • Representing RHI Magnesita in front of the client, seeking full compliance with the contract, in order to guarantee the safety, quality, customer focus and controlled execution costs
  • Regular coordination with the existing sales forces and local contract coordinators for smooth execution of various contracts in his/her respective sites


What we bring to the table


We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.


As a much-valued employer:

  • We offer you a varied and challenging role within the world market leader that is driving positive change
  • We give you the opportunity to take part in shaping the future of the industry leader in innovative technology Empowerment to take responsibility and force your own career success
  • You will have the opportunity to learn, to lead and to build something new with colleagues from around the world
  • We attach importance to a respectful and cherishing environment with open decision-making processes
  • We promote direct communication, openness, and collaboration with our award-winning and innovative employee app
  • Full time position 


Do you recognize yourself in this role?


We are looking forward to your online application! Please upload your resume and cover letter including your personal profile via our career page. 


About RHI Magnesita


RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems and services. With more than 14,000 employees across more than 40 countries and € 3.1 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology has to be put to work effectively. By people. That’s why we attach so much importance to our employees. Do you want to know more? Check out