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Head of Business Service Center India

About you


We are looking for an inspirational leader and performance driven profile, ready to lead the Business Service Center India @ Gurugram.


  • Your passion lies in engaging and developing your team to achieve outstanding results
  • To provide consistent service level and flawless execution
  • You have the sense of urgency and analytical skills that can provide forward-thinking solutions with a holistic view
  • You have a positive mindset, and strong decision-making ability
  • You are interested in digitalization and automation initiatives


In addition, you have:


  • Strong experience in the function and leadership role desirable
  • University degree in the field of Finance, Economics, Business Administration, and Engineering or similar at any University of Applied Sciences
  • Strong expertise in MS Office (Excel, Power Point, Power BI, Teams)
  • Excellent knowledge in English
  • Good understanding of business processes



About the job


As a Business Service Center leader, you will translate service demands and process governance guidelines from various processes, such as order to cash, record to report and purchase to pay, among others, into efficient execution through a strong regional team to guarantee service level performance. Your focus lies on providing robust problem-solving support, sense of urgency and customer-centric mindset to drive the team performance.


Your tasks will include:


  • Collaborate closely with Global Process Owners (GPOs) and the IBS Business Partner to understand our internal clients’ challenges and needs as well as process governance
  • Accountable for continuous improvement of current services provided
  • Manage execution of services and monitoring delivery according to agreed service levels
  • Track performance KPIs/OKRs tracking and their respective action plans, whenever applicable
  • Prepare ad-hoc analysis and executive presentations
  • Team development, people strategy and routine management, including area budget



Do you recognize yourself in this role?


We are looking forward to your online application! Please upload your resume including your personal profile via our career page. Applications via e-mail will not be taken into consideration.