Equipment Service Technician

About the Role:

This role will own the full life cycle of the account. They will work to provide regular maintenance on all RHI Magnesita machines, support inventory management, identify problems (troubleshooting) and address customer concerns.

Additional tasks will include:

• Assisting with inventory management functions.
• Provide assistance and have general trouble shooting ability with machinery/equipment.
• Daily customer interface related to product sales and performance, along with understanding customer expectations of performance.
• Data tracking related to RHIM products, and competitor product performance.
• Daily communication with Superior regarding all customer developments: Threats, Potentials, Concerns. Identify and relay information to Superior pertaining to performance of products, operational changes, recommendation of changes, review of competitor products and performance, application potentials, and general audit of customer. Report on quality issues and address problems and suggest solutions.
• Provide service type functions, which will involve product installation support and machine maintenance.
• Participate in trials and document results with respect to new and old products. Assist your Superior with the completion of all pre-trial forms, and all trial closing forms.
• Electronic communication should be checked every business day. Calls should be returned within that business day.
• Submit expenditures on a weekly basis. Expenditure development should be conducted with the most cost-effective approach in mind.
• Interact with required internal departments.
• Adherence to proper safety requirements by client, and use of appropriate PPE at all customer sites.
• Ability to respond to afterhours urgent or emergency needs of the customer.
• Ability to complete necessary equipment operations and pre-check certifications and standards.

About you

• High School Diploma or GED (or higher)
• 2+ years of refractory installation or steel mill or foundry experience preferred
• Proficiency in MS Office Suite of products, specifically MS Outlook, Word, PowerPoint, and Excel skills
• Independent worker and self-starter, who contributes to the overall team objectives
• Exceptional customer service skills both internally and externally
• Familiarity with heavy industrial environments and related safety standards
• Hands on, forward thinking, and improvement/results driven
• Works effectively and collaboratively, including clear written and verbal communications.
• Mechanical and Electrical aptitude strongly desired to work closely with the Terminator.

About RHI Magnesita

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices. RHI Magnesita’s team in North America helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures. With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region. Come get fired up with our North American team!