Field Service Technician

Become the go-to expert on cutting-edge robotics in a role that blends technical skill, customer interaction, and innovation.

This is more than a maintenance job—it’s a chance to work directly with RHI Magnesita’s most advanced robotic systems, including our proprietary “Terminator” machine. As a Field Service Technician, you’ll own the full life cycle of customer accounts, from machine maintenance and troubleshooting to inventory support and performance tracking. You’ll be the face of RHIM at customer sites, ensuring our high-performance refractory products and systems deliver exceptional results in some of the world’s most extreme industrial environments.

If you’re mechanically inclined, thrive in hands-on roles, and want to build deep expertise in a specialized technology, this is your opportunity to grow with a global leader in high-temperature solutions

What You’ll Do:

• Perform regular maintenance and troubleshooting on RHI Magnesita machines, including the Terminator robot.
• Support inventory management and ensure timely, accurate tracking of RHIM and competitor product performance.
• Serve as the primary customer contact for product performance, installation support, and service needs.
• Communicate daily with your supervisor about customer developments, product feedback, and improvement opportunities.
• Participate in product trials and document results, including pre- and post-trial reporting.
• Ensure compliance with all safety protocols and PPE requirements at customer sites.
• Respond to urgent or after-hours customer needs with professionalism and urgency.
• Collaborate with internal departments to support seamless service delivery and operational excellence

What You Bring

• High School Diploma or GED (or higher).
• 2+ years of experience in refractory installation, steel mill, or foundry environments preferred.
• Strong mechanical and electrical aptitude—essential for working with robotic equipment.
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Self-starter with the ability to work independently and contribute to team goals.
• Excellent customer service and communication skills.
• Familiarity with heavy industrial environments and safety standards.
• A forward-thinking, hands-on mindset with a drive for continuous improvement

Why This Role Is Unique

• You’ll become an expert on one of RHIM’s most innovative robotic systems, gaining rare and valuable technical experience.
• The role offers a dynamic mix of fieldwork, customer engagement, and technical problem-solving.
• You’ll be part of a global leader in high-performance refractory solutions, with opportunities to grow your career in a specialized field.
• Your work will directly impact industries like steel, cement, and advanced manufacturing—helping shape the materials that build the world

About RHI Magnesita

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices. RHI Magnesita’s team in North America helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures. With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region.

Come get fired up with our North American team!