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Sales Custom Serv Prof Senior


Head of Formosa


About you


  • Organize, administrate and make plan for project to bring profit for the project, at the same time completing objectives, meet customer requirements and make long term customer loyalty.
  • Operating activities among members of the team so that they become a unified whole to work with high efficiency.
  • Ensure all work is completed on time and on quality requirements as required by the technical standards of RHIM and the customer.
  • Coordinate with Supply Chain Manager (SCM) to monitor and control to stock level.


In addition, you have:


  • Work experience / field:      At least 5 years of experience in the Technical Sales/Prod.Mgmt. (internal or external); Experience in refractory supervision business.
  • educational background:    Engineering Degree             …
  • IT skills:                SAP/SD, MS word
  • Language skills:           English
  • Travel requirements:    Frequent


About the job


Main responsivities:


  • Carry out trials( along with marketing and sales department) with new material in close cooperation with customer to prolong EAF/ BOF/LADLE AND TUNDISH life
  • To make strategy how to Increase profit margin and customer satisfaction.
  • Assist the Team leader/service technician on site
  • Send weekly report to sales manager and head of marketing department in Singapore.
  • Every week review refractory ,tools, spare parts stock on site and transit, ordered material in pipe line.
  • Daily meeting with melt shop manager to know their difficulties/requirments in operation.
  • Weekly meeting with melt shop sectional in charge ( BOF /LD/TD/SD)to review refractory performance.
  • Daily internal meeting with RHIM personnel’s working on site
  • Define and set the tasks of the day/week/month to Team leaders working with him.
  • Demand reports from the team leader
  • Have right to exchange team leader from one area to other



Your tasks will include:


  • Support member of team
  • Responsibility for the assigned installation site reg. RHIM products/services
  • Responsibility for service quality
  • Competent technical representation of RHIM on-site
  • Assure that all products are used or lined in a proper way according to RHIM’s SOP.
  • Organization of customer trainings concerning the proper use of RHIM products and services
  • Coordination and - if necessary - supervision of lining processes
  • Support customer is not only using refractory but also for steel making.
  • Support demand planning involving the customer, RHIM customer service dept. and Service Engineers




What we bring to the table

We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.


As a much-valued employer:

  • We offer you a varied and challenging role within the world market leader that is driving positive change
  • We give you the opportunity to take part in shaping the future of the industry leader in innovative technology Empowerment to take responsibility and force your own career success
  • You will have the opportunity to learn, to lead and to build something new with colleagues from around the world
  • We attach importance to a respectful and cherishing environment with open decision-making processes
  • We promote direct communication, openness and collaboration with our award-winning and innovative employee app


Do you recognize yourself in this role?

We are looking forward to your online application!

Please upload your resume including your personal profile via our career page.

Please send your CV to Cheryl.wang@rhimagnesita.com


About RHI Magnesita

RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems and services.

With more than 14,000 employees across more than 40 countries and € 3.1 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology has to be put to work effectively. By people. That’s why we attach so much importance to our employees. Do you want to know more? Check out www.rhimagnesita.com