Customer Service Representative Prof Experienced

Full time position based at our KOLKATA/GURGAON office


About you


You are looking for an opportunity to work for a market leader and join a growing team. You are open minded; proactive, hands-on performance and driven. You have experience to be a part of a talented team. If the communication and challenges of dealing with internal and external stakeholders, supply chain excite you, then you are welcome to join our COMMERCIAL MANAGEMENT WA/A Team!



In addition, you have:


  • Minimum qualification: Bachelor’s Degree – Commerce. Specialization in Economics & Basic Foreign Trade would be an added advantage
  • 2-3 years’ experience in Foreign Trade/SCM/Logistics.
  • Knowledge of the RHIM internal core processes (Order-To-Cash process / Customer Service / Logistic background)
  • Commercial understanding
  • Profound knowledge of internal products and processes.
  • Must have expertise in SAP/SD and MS-Office
  • Fluency in writing and speaking English and additional language French will be considered an asset.
  • Strategic Thinking and Action, Market and customer orientation, Result orientation, Innovation and Change, Communication and Co-operation, Diversity.
  • Flexibility and Improvisation, Self-Improvement & Accountability, Quick Learner.


About the job


We are currently looking for a proactive, action-oriented and highly motivated Customer Service Representative to join our Commercial Management Team on a full-time basis and responsible for handling customers under the West Asia & Africa region. This position will be based at our KOLKATA/GURUGRAM office. 


The Customer Service Representative is responsible for:


Your tasks will include:

  • Creation of Orders / Sea / Air Freight Reservations in SAP SD module.
  • Providing ongoing support of the sales force in the field
  • Tracking of orders in SAP, post-processing as well as complaint management and customer care activities
  • Interface function to the customers on regular basis and providing information on every stage of the entire process which includes material readiness, dispatch details, document creation and dispatch details to the bank, shipment arrival.
  • Trouble shooting on any problems during any stage of workflow.
  • Transport planning and creation of export documents (such as Invoice, Packing List, Certificates of Origin, check of Transportation documents)
  • Responsibility for accounts receivable management (proactive Dunning Process).
  • Tracking of Overdues on each customer accounts.
  • Providing ongoing communication with internal and external contacts
  • Creation of documents with various payment terms (CAD/LC).
  • Manage daily activities to ensure shipments are processed on time as required by the clients for an uninterrupted delivery schedule.
  • Commination with various depts. SCM/Global Compliance/Forwarders/Credit Risk/Accounts Receivable/Treasury/Transportation on daily basis to maintain smooth flow of activities.



What we bring to the table


We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages diversity, openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.


As a much-valued employer:

  • We offer you a varied and challenging role within the world market leader that is driving positive change
  • We give you the opportunity to take part in shaping the future of the industry leader in innovative technology Empowerment to take responsibility and force your own career success
  • You will have the opportunity to learn, to lead and to build something new with colleagues from around the world
  • We attach importance to a respectful and cherishing environment with open decision-making processes
  • We promote direct communication, openness and collaboration with our award-winning and innovative employee app
  • Health Insurance for self +spouse + 2 kids+ dependent parents
  • Accident Insurance coverage 24/7 worldwide


Do you recognize yourself in this role?


Please apply online – we are looking forward to your application. Due to data privacy reasons applications via e-mail cannot be taken into consideration.


At RHI Magnesita everyone is welcome and encouraged to apply.  We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams.


About RHI Magnesita


RHI Magnesita is the world leader supplier of high-grade refractory products, systems and services. With more than 14,000 employees across more than 40 countries and over € 3 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology has to be put to work effectively. By people. That’s why we attach so much importance to our employees. Do you want to know more? Check out