Sales Custom Serv Team Leader

Fully On-Site

TRM in Charge: Basic Oxygen Furnace

About you


You are a leader with the drive to make things happen and the willingness to get the best out of every challenge. You enjoy organizing processes to be as effective as possible. Health and safety. Continuous Improvement matters, fact findings to you and you strive for operational excellence by monitoring the performance of different aggregates like  in BOF, EAF, CONARC, Primary steel Making etc to support the business growth of the organization. Then you are welcome to serve Refractory services together with us.


In addition, you have:

  • Work experience/field: Managing materials, and consumables and guiding the teams, ideally teams are based in different or same locations. Relevant experience in operational, Refractories installation, supervision of performance of aggregate roles when put in services, capturing of operating parameters, on-site troubleshooting .ideally in steel industry/ Refractory manufacturing company having hands-on experience working at customer sites ..
  • Experience:  Minimum 5-7 Years of experience will be essential to serving the role and responsibility.
  • Educational Background:  Diploma in Ceramics/Metallurgy or equivalent
  • IT skills: Should be proficient in MS Offices,
  • Language skills: Fluency in English or in local language will be crucial while working with an international team and prestigious customers
  • Other skills: Good team orientation, flexible in working hours
  • Travel requirements: As and when it is required

About the job


The re-shaped Refractory Services will be a center of knowledge and resources when it comes to delivering best -in-class services to our customers. In line with our strategy of providing tailored solutions to our customers, we are creating roles that clarify the focus on the professional management of on-site refractory services. Increasing our efficiency in site operations will lead to more success for us as RHIM- but also for our customer and their business.


You will be responsible for:

  • Planning the optimum level of inventory for managing the execution of the long-term service contract at our customers' sites.
  • Working with cross-functional team like Installation managers, supervisors, service technicians, will be an essential task
  • Ensuring Health and safety as a priority in all contracts during loading and unloading or handling of the materials
  • Driving and Implementing various continuous improvements at the sites in relevant domains will be an additional task
  • Performance Tracking of material, KPIs monitoring of all aggregates, and identification of added value to better material planning and inventory management.
  • Acting as the counterpart of, service team, will be an essential task to set new targets for the site
  • Cooperating closely and exchanging with the On-site service team and sales team in other sites to ensure that best services are shared and implemented  
  • Will be responsible for the Improvement of Shop floor management through the technique like  5S , JIT, LIFO, FIFO etc

Your tasks will also include:

  • Responsible for managing the materials and spares for the smooth run of Supply cum TRM contracts according to the defined guidelines
  • Maintaining all the documentation related to Sp Consumption of refractories, Inventory Level, all relevant KPIs will be a core task
  • Representing RHI Magnesita in front of the client, seeking full compliance with the contract, in order to guarantee the safety, quality, customer focus, and controlled execution costs
  • Regular coordination with the existing sales forces, service team and local contract coordinators for smooth execution of various contracts in his/her respective sites
  • Will be responsible for maintain the daily performance data , Trial reports and  preparing the performances data for different internal and external revises with customers and the internal team


What we bring to the table


We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.


As a much-valued employer:

  • We offer you a varied and challenging role within the world market leader that is driving positive change
  • We give you the opportunity to take part in shaping the future of the industry leader in innovative technology Empowerment to take responsibility and force your own career success
  • You will have the opportunity to learn, to lead and to build something new with colleagues from around the world
  • We attach importance to a respectful and cherishing environment with open decision-making processes
  • We promote direct communication, openness, and collaboration with our employees
  • Full time position at our TRM Sites in West Asia region
  • Flexible working hours
  • Health insurance
  • Transportation Allowance


Do you recognize yourself in this role?


We are looking forward to your online application! Please upload your resume and cover letter including your personal profile via our career page. 


About RHI Magnesita


RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems and services. With more than 14,000 employees across more than 40 countries and € 3.1 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology has to be put to work effectively. By people. That’s why we attach so much importance to our employees. Do you want to know more? Check out