Sales Refractory Service Specialist

About you


You are a technical professional with expertise in the steel making process and refractories application, having supervised other professionals, guiding them to follow technical project specifications under safe conditions. You are passionate about technical challenges and solving customer problems, and collaborating with others in order to find the best solution. You are familiarized with technical drawings, and you are used to make technical reports of projects or troubleshooting visits once concluded. You enjoy to train others and share your knowledge, and you can communicate complex topics in a simple way.


In addition, you have:


  • work experience / field:       Minimum 5 years of related experience in similar role
  • educational background:     Technical education (HTL, Technical College or equivalent), and  knowledge about more than one aggregate in Primary Steel making  (BOF, EAF). 
  • Knowledge of casting will be an additional advantage.            
  • certificates:                           BE or B Tech in Metallurgy or Ceramics or equivalent
  • IT skills:                                Microsoft Office, CRM and knowledge of digital tools and solutions
  • language skills:                    Advanced English fluency along with Local Language (Hindi) preferable
  • other skills:                           Very good in communication, teamwork, training skills and result driven
  • travel requirements:             Willing for domestic & international travel 50% of the time



About the job


The position will be responsible for highly qualified supervision of refractories at customers site, which means supervises the correct application of RHI MAGNESITA’s refractory material (e.g. Maintenance masses like gunning, fettling or patching mixes, functional products) including the corresponding machinery and equipment. Ensures the implementation of RHI MAGNESITA’s products according to the technical standards of our Company. Uses and deploys digital tools and solutions. Acts as a technical advisor, trains and develops local technicians and operators and interface between service technicians, customer operators, customer site representatives, Sales, Product Management, Marketing, Machinery departments, and regional Head of Refractory Services. Act and communicate within cultural and diversity situations.


  • Job Location : Eastern Part of India, Angul, Orissa


Your tasks will include:


  • Responsibility for the assigned project site regarding RHI MAGNESITA products and services on daily business – at the customer. Examples: heating up, inspections, deformations, lining, relining and repair
  • Supervision of correct application of RHI MAGNESITA’s products
  • Responsibility for service quality in a safe environment,
  • Competent technical specialist representation of RHI MAGNESITA on-site
  • Support to other departments within RHI MAGNESITA whenever needed.
  • Shares knowledge freely among peers, new hires, and local technicians to develop the refractory services in the region and increase business and customer value growth



What we bring to the table

We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.


As a much-valued employer:

  • We offer you a varied and challenging role within the world market leader that is driving positive change
  • We give you the opportunity to take part in shaping the future of the industry leader in innovative technology, and give empowerment to take responsibility and force your own career success
  • You will have the opportunity to learn, to lead and to build something new with colleagues from around the world
  • We attach importance to a respectful and cherishing environment with open decision-making processes
  • We promote direct communication, openness and collaboration with our award-winning and innovative employee app


Sounds like you?

Please apply online – we are looking forward to your application. Due to data privacy reasons applications via e-mail cannot be taken into consideration.


At RHI Magnesita everyone is welcome and encouraged to apply.  We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams.


About RHI Magnesita

RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems and services. With more than 14,000 employees across more than 40 countries and € 3.1 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology has to be put to work effectively. By people. That’s why we attach so much importance to our employees. Do you want to know more? Check out