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IT Site Services Professional (all genders)

Full time


Are you ready for new challenges in an international and innovation-driven environment where you can make a difference? Apply and join our team, be curious, learn, grow, and develop your career together with us. We promise: you are in for a special ride!


The location of the role is in: Marktredwitz, Germany


About the job

As an IT Site Services Professional you will support the global IT Site Services team at our Marktredwitz plant. You are familar with Operational Technology as you’ll work closely with the plant maintenance team and also provide remote support to smaller sites (Nürnberg, Unterwellenborn, Siersleben).  You enjoy having varied tasks and appreciate both working in an office environment and on-site where the action happens – e.g. to connect machinery equipment in our plants.


Your tasks also include:

  • Responsible for all site-specific installation, maintenance, and documentation activities of the IT infrastructure (network, server and client)
  • Provision of IT infrastructure basis for digitalization projects
  • Problem management (error analysis, troubleshooting and documentation) for all IT infrastructure issues 
  • 1st and 2nd level IT support (by phone, in writing and in person)
  • Planning, coordination and ensuring productive operational management of the IT infrastructure
  • Budget and investment planning for all IT infrastructure projects at the location, considering group/company-wide investment and budget guidelines


About you

  • You are a team player with a strong hands-on mentality and can identify and address the IT needs of employees.
  • You are service oriented are reliable, committed, and flexible.
  • You can listen actively and analyze requirements in a well-founded manner and have a high degree of independence.
  • In you, we find a personality that is characterized by a structured way of working, resilient and gifted with strong communication skills

What we expect from you in terms of



  • A technical or engineering background
  • Education in information technology, preferably with a higher education degree (HTL, FH, university or equivalent)
  • Profound knowledge of IT operations, configuration and IT infrastructure processes (e.g., operating systems, maintenance / deployment tools (Windows Update Server, Windows Deployment Server), etc.)
  • Strong technical configuration / customization and operational skills for infrastructure (design client / server architecture, PC hardware, messaging, intranet).
  • Advanced user support experience
  • Basic knowledge in / of:
         o Virtualization methods (VMWare)
         o Client / server environments (Citrix Terminal Server)
         o Office applications (e.g., Outlook, Word, Excel, Access, PowerPoint, Visio etc.)
         o LAN of the IT infrastructure (e.g., network components)



German – Proficient/Fluent

English – Advanced


Work Experience

A few years of relevant working experience



Why you should work for RHI Magnesita

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies, but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.


As an attractive employer, we offer:

  • Attractive remuneration packages including bonus program
  • Local benefits such as canteen with daily meal allowance, discount for gym as well as other corporate benefits


Sounds like you?

Please apply online – we are looking forward to your application. Please make sure to submit your application documents in English. Due to data privacy reasons applications via e-mail or through external agencies cannot be taken into consideration. Should you have any questions about this position, please contact us at:


At RHI Magnesita everyone is welcome and encouraged to apply. We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams


About RHI Magnesita

We are the acknowledged technology leader in the refractory industry. Our company is defined by people. We are committed to diversity and know that multiple approaches, perspectives and backgrounds fuel creativity and innovation. It is our aspiration to build a workplace culture where everyone feels valued, engages, and can enjoy a truly inclusive environment and the diverse voices of our employees are heard. We foster a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages open-mindedness, reliability, pragmatism, and innovation.


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