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Customer Service Representative with French

About you


As the contact person between the client and different departments involved in the trading process, such as logistics or credit risk, you are a proactive person with previous experience in a customer-oriented position who has knowledge related to export/import. You also are a team player driven by continuous improvement. You also have:


  • Business Administration University degree or relevant Commercial education
  • High English level is mandatory
  • French language skills will be highly valued
  • Deep knowledge of import/export (Inco-terms, creation of documentation, including freight documents/transport documents, customs duty, terms of payment, country of origin, bank guarantee, handling of account receivables)
  • Experience in Commercial areas with different customer models in Sales, within Industrial Business Units (for example Project Business EEC/Glass)
  • Experience working with SAP SD and proficiency in Excel
  • General Office Package knowledge


In addition, you have:


  • Excellent communication skills
  • Problem-solving skills
  • Analytical thinking
  • The ability to work under pressure
  • An autonomous working style combined with collaborative skills



About the job


Your tasks will include:


  • Developing operational tasks within Commercial Management and the Order to Cash (OTC) process
  • Interacting with customers, logistics and finance department for finalization of processes
  • Manage simple and complex customer orders (inspections, audits, Chamber of Commerce, payment compliance, etc.)
  • Creation and management of contracts
  • Creation of Export documents
  • Maintaining high level of accuracy with Order entering process and the follow up of Cash management
  • Performing a successful stabilization transition of the tasks
  • Resolution of incidences and complaints
  • Ensuring correct handle of operational tasks according to defined KPIs
  • Proactive communication and promotion of processes and suggestion of continuous improvement



What we bring to the table


We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.


We offer:


  • A permanent contract
  • Flexible timetable so you can have a perfect balance between your professional and personal life
  • In-company training
  • Food-subsidy support
  • Private Medical Insurance
  • We offer you a varied and challenging role within the world market leader that is driving positive change
  • We give you the opportunity to take part in shaping the future of the industry leader in innovative technology Empowerment to take responsibility and force your own career success
  • You will have the opportunity to learn, to lead and to build something new with colleagues from around the world



Do you recognize yourself in this role?


We are looking forward to your online application! Please upload your resume including your personal profile via our career page.



About RHI Magnesita 


RHI Magnesita is the result of the merger between RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems and services. With more than 13,650 employees across more than 35 countries and € 2.9 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology must be put to work effectively. By people. That’s why we attach so much importance to our employees. Do you want to know more? Check out