ServiceNow IT Process Owner (all genders)


Full time


Are you ready for new challenges in an international and innovation-driven environment where you can make a difference? Apply and join our team, be curious, learn, grow, and develop your career together with us. We promise: you are in for a special ride!


The location of the role is in: Oviedo


About the job

As a ServiceNow IT Process Owner at RHI Magnesita, you will play a pivotal role in shaping and optimizing key organizational processes. Working within the Digital Transformation Department, you will lead the design, implementation, and optimization of IT Service Management processes and HR Service Delivery on the ServiceNow platform. Your main focus will revolve around HR Case Management, Service Request Management, and Knowledge Management, all while ensuring the efficiency, transparency, and continuous improvement of these critical functions. You will collaborate with global teams to implement processes, handle demands, and drive continuous process standardization across ServiceNow. As a key member of the team, you will be instrumental in facilitating efficient communication and coordination between various departments, ensuring a cohesive approach to service delivery.


In addition, your tasks will include

  • Collaborating with relevant departments to enhance service delivery
  • Collaborating with stakeholders to align on solution architecture, conceptual models, and designing effective solutions for optimizing ServiceNow functionalities
  • Working closely with Global Process Experts (GPEs) and Key Users during high incidents to accelerate workaround recommendations and issue resolution
  • Overseeing and optimizing HR case workflows and implementing best practices for HR case handling
  • Developing and maintaining a seamless service request process
  • Establishing and maintaining a robust knowledge management system, ensuring that knowledge resources are up-to-date and easily accessible


About You

You are a strong communicator with a collaborative attitude. With your great enthusiasm and creative mindset, you bring new ideas to the table, not only as an individual but also together with your colleagues. You work well in cross-functional teams and are not afraid to take responsibility and make decisions. With your hands-on mentality, structured approach and analytical skills, you proactively seek to improve the status quo. You see change as something positive, can adapt quickly and you like to courageously help shaping the future of RHI Magnesita.


What we expect from you in terms of


Education & Skills

  • Higher education in IT, Computer Engineering, or related field
  • Deep understanding of IT service management processes (i.e. knowledge of standard ITSM and ITOM modules), ITIL certification is a plus
  • Extensive knowledge and experience with the ServiceNow system ServiceNow certification is a plus
  • Understanding of fundamental Human Resources processes and familiarity with essential tools supporting these processes



  • English – Proficient/Fluent
  • Any other language is considered an asset


Work Experience

  • Several years of experience in the field
  • Proven expertise in ownership, optimization, and driving improvements within organizational processes
  • Proficient in utilizing ServiceNow for process optimization and management, showcasing proficiency in service delivery strategies and methodologies


Why you should work for RHI Magnesita

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies, but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.


We offer

  • A permanent contract
  • Flexible working hours for the perfect balance between your professional and personal life
  • RHIM Academy for your ongoing learning & development, including full LinkedIn Learning catalogue
  • Meal allowance
  • Private medical insurance
  • Possibility of up to 50% home office
  • Empowerment to take responsibility and forge your own career success
  • Opportunities to learn, lead, and build something new with colleagues from around the world


Sounds like you?

At RHI Magnesita everyone is welcome and encouraged to apply. We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams.


We kindly ask you to submit your application online and in English. Due to data privacy reasons, applications via e-mail cannot be taken into consideration. Should you have any questions about this position, please contact us at:


Agencies may only submit candidates for positions for which they have been invited to do so by the Head of Talent Acquisition Europe. All unsolicited resumes sent to us will be considered property of RHI Magnesita and our company will not be held liable to pay a placement fee.


About RHI Magnesita

We are the acknowledged technology leader in the refractory industry. Our company is defined by people. We are committed to diversity and know that multiple approaches, perspectives and backgrounds fuel creativity and innovation. It is our aspiration to build a workplace culture where everyone feels valued, engages, and can enjoy a truly inclusive environment and the diverse voices of our employees are heard. We foster a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages open-mindedness, reliability, pragmatism, and innovation.


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