ServiceNow Process Owner (all genders)

Oviedo, Spain | Full time

Your position

As a ServiceNow Process Owner at RHI Magnesita, you will play a pivotal role in shaping and optimizing key organizational processes. Working within the ServiceNow Department, you will lead the design, implementation, and optimization of Customer Service Management (CSM) processes and HR Service Delivery on the ServiceNow platform. Your focus will revolve around Customer Service Management cases, HR Case Management, Service Request Management, and Knowledge Management, all while ensuring the efficiency, transparency, and continuous improvement of these critical functions. You will collaborate with global teams to implement processes, handle demands, and drive continuous process standardization across ServiceNow. As a key member of the team, you will be instrumental in facilitating efficient communication and coordination between various departments, ensuring a cohesive approach to service delivery.

Your tasks

• Collaborating with stakeholders to align on solution architecture, conceptual models, and designing effective solutions for optimizing ServiceNow functionalities
• Working closely with Global Process Experts (GPEs) and Key Users during design sessions to define processes that align with RHIM guidelines
• Verifying that the implemented features align with the defined business requirement
• Overseeing and optimizing workflows and implementing best practices for CSM and HR case handling (CSM will support both internal and external clients)
• Developing and maintaining a seamless service request process
• Establishing and maintaining a robust knowledge management system, ensuring that knowledge resources are up-to-date and easily accessible

Your profile

• Higher education in IT, Computer Engineering, or related field would be ideal
• Deep understanding of Customer Service Management processes
• Extensive knowledge and professional experience working with the ServiceNow system

Languages: English – fluent

Required certifications: ServiceNow certification would be a plus

Nice to have: Familiarity with integrating REST APIs and web services

Our offer

We offer a competitive salary package that reflects your qualifications and experience and aligns with current market values.

Stability: A permanent contract

Flexibility: Flexible working hours for a perfect work-life balance and the possibility of up to 50% home office

Development: In-house training programs and unlimited access to LinkedIn Learning

Health: Private medical insurance

Plus: Meal allowance

In addition to these local benefits, we also offer you many global benefits.

Do you want to take the next step?

Please apply online, as applications by e-mail cannot be considered for data protection reasons. Here you can find all the details about our application process.

At RHI Magnesita, everyone is welcome! We embrace diversity in all forms and evaluate applications solely based on qualifications and experience. If you share our passion for shaping tomorrow’s world, we’d love to hear from you, even if you don’t meet all the requirements. We also actively encourage individuals with disabilities to submit their application.

Do you have more questions?

Maria León (Talent Acquisition Partner)

E-Mail: talent.europe@rhimagnesita.com

Phone / WhatsApp: +31628528490

About RHI Magnesita

As the global leader in refractories, we supply advanced products, technologies and services essential for high-temperature industrial processes in sectors such as steel, cement, and glass. With around 20,000 employees and production sites across the globe, we are committed to fostering innovation, sustainability, and market leadership. By leading the industry in reducing emissions and supporting our customers' transitions to greener solutions, we are shaping tomorrow’s world.

Find out more here:

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