Customer Service Representative (all genders)

Full time

Are you ready for new challenges in an international and innovation-driven environment where you can make a difference? Apply and join our team, be curious, learn, grow, and develop your career together with us. We promise: you are in for a special ride!

The location of the role: Istanbul, Türkiye

About the job

As our Customer Service Representative Türkiye, you will play a key role in ensuring smooth and timely order execution from entry to delivery. You’ll collaborate closely with our Sales team, customers, plants, and logistics providers to ensure the highest level of service and operational efficiency. You will be part of our dynamic Order Management team, supporting import processes, coordinating shipments, and managing documentation flows. You will also be responsible for accurate updates in SAP systems, and for supporting payment settlements and bank documentation processes related to imports.

In addition, your tasks will include

• Accurately entering sales orders in SAP based on inputs from the Sales team
• Confirming readiness dates in collaboration with production plants
• Coordinating transportation, forwarders, and internal stakeholders to ensure timely deliveries
• Creating shipment bookings and verifying shipping documentation
• Resolving shipment-related issues in a proactive and solution-oriented manner
• Supporting payment processes and managing related documentation submissions

About You

You are a strong communicator with a collaborative attitude. You feel confident engaging and negotiating with customers and managers at all levels. With your great enthusiasm and creative mindset, you bring new ideas to the table, not only as an individual but also together with your colleagues. You work well in cross-functional teams and are not afraid to take responsibility and make decisions. With your hands-on mentality, structured approach and analytical skills, you proactively seek to improve the status quo. You see change as something positive, can adapt quickly and you like to courageously help shaping the future of RHI Magnesita in Türkiye.

What we expect from you in terms of

Education and skills

• University degree – preferably in Business Engineering, Finance, or Business Administration
• Strong MS Excel skills
• SAP HANA experience is a plus

Languages

• English and Turkish – Proficient/Fluent
• Any other language will be considered an asset

Work Experience and Knowledge

• At least 5 years of professional experience in the refractory or cement industry

Why you should work for RHI Magnesita

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies, but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.

We offer

• Attractive remuneration packages including global bonus program
• RHIM Academy for your ongoing learning & development, incl. full LinkedIn Learning catalogue
• Empowerment to take responsibility and forge your own career success
• Opportunities to learn, lead, and build something new with colleagues from around the world

Sounds like you?

At RHI Magnesita everyone is welcome and encouraged to apply. We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams. We kindly ask you to submit your application online and in English. Due to data privacy reasons, applications via e-mail cannot be taken into consideration.

Agencies may only submit candidates for positions for which they have been invited to do so by the Head of Talent Acquisition Europe. All unsolicited resumes sent to us will be considered property of RHI Magnesita and our company will not be held liable to pay a placement fee.

About RHI Magnesita

We are the acknowledged technology leader in the refractory industry. Our company is defined by people. We are committed to diversity and know that multiple approaches, perspectives and backgrounds fuel creativity and innovation. It is our aspiration to build a workplace culture where everyone feels valued, engages, and can enjoy a truly inclusive environment and the diverse voices of our employees are heard. We foster a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages open-mindedness, reliability, pragmatism, and innovation.

Find & follow us: www.rhimagnesita.com

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