Sales Custom Serv Specialist

 Singapore New Zealand 

Ready to Ignite Your Career?

Join us as a Refractory Engineer and become a key player with a global leader in refractory solutions. This is more than just a job—it's an opportunity to make a real impact in the steelmaking industry. Bring your passion and drive to a role where your expertise will be valued, and your contributions will shape the future of our field. Dive into a career where innovation meets excellence and drive significant change!

About the job 

The Refractory Engineer is responsible for the supervision of installation and use of RHI Magnesita products at customers’ sites in accordance with RHIM technical standards. He/She is responsible in ensuring continuous customer satisfaction and improvement by acting as a technical advisor at the interface between customer installations teams, operations personnel, site technical representatives and RHIM Sales, Product Management and Machinery Departments. The position holder is the Subject Matter Expert regards Oceania Steel Customer production processes and refractory requirements. As such – this role is key resource to Oceania Sales Team as well as China & East Asia Technical Marketing Department

Your tasks will include:

Installation Supervision:

• Provide technical information and installation instructions for RHIM products.
• Ensure RHIM products are suitable for their intended use.
• Collect necessary customer information for installation.
• Communicate with customer representatives and RHIM’s Product Management Team.
• Support RHIM engineers/advisors on-site.

Technical Consultancy:

• Plan and conduct regular customer visits.
• Respond promptly to customer service requests.
• Monitor and report on RHIM product performance.
• Audit Interstop flow control equipment and be the local expert on these systems.
• Ensure RHIM products and equipment are used correctly.
• Investigate product failures and facilitate trials, ensuring procedures are followed.
• Deliver technical presentations and training for RHIM products to customers.
• Understand customer processes and needs.
• Write detailed reports on product performance, trials, failures, and new business opportunities, and share them with RHIM teams.
• Ensure smooth communication between customers and RHIM colleagues.

Sales & Commercial Support:

• Assist with customer demand planning and delivery updates.
• Support the RHIM Sales Manager/Key Account Manager as needed.
• Help with proposal preparation and investigate customer complaints.
• Understand competitor products and identify new business opportunities.
• Act as a liaison between customers, RHIM Sales Support, and Engineering Services.

Health & Safety:

• Complete all RHIM OHS&E training on time.
• Follow customer specific OHS&E rules and keep site inductions up to date.
• Adhere to both RHIM and customer OHS&E principles and rules.

Interactions & Behavior:

• Maintain professionalism at customer sites and meetings.
• Be honest and open in all interactions.
• Communicate effectively with RHIM support staff.

Project Management:

• Support various projects (FLS, CB, FMS) as needed.
• Initiate CRM entries for product development.

Administration:

• Complete monthly reporting tasks on time.
• Create reports and provide business updates as needed.
• Ensure all compliance training is finished by the deadline.

Skills Development:

• Attend relevant technical training courses and RHIM e-learning.
• Gain deep knowledge of RHIM systems, product information, and the company’s global structure and capabilities.

What we bring to the table

We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.

As a much-valued employer

• We offer you a varied and challenging role within the world market leader that is driving positive change
• We give you the opportunity to take part in shaping the future of the industry leader in innovative technology Empowerment to take responsibility and force your own career success
• You will have the opportunity to learn, to lead and to build something new with colleagues from around the world
• We attach importance to a respectful and cherishing environment with open decision-making processes
• We promote direct communication, openness and collaboration with our award-winning and innovative employee app

Do you recognize yourself in this role?

We are looking forward to your online application! Please upload your resume including your personal profile via our career page. Applications via e-mail will not be taken into consideration. For questions, please reach out to your personal contact yvonne.loh@rhimagnesita.com.

About RHI Magnesita

RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems and services. With more than 14,000 employees across more than 40 countries and € 3.1 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology must be put to work effectively. By people. That’s why we attach so much importance to our employees. Do want to know more? Check out www.rhimagnesita.com